When attempting to find a business solution to bring down costs and increase efficiency, organizations can get sidetracked by the wrong things, unsure of where they should actually be focusing. These little details add up to a huge distraction, resulting in delayed deployments, implementations that go off the rails, projects going over budget, and frustrated clients and employees.
Focus is one of the most attractive features of a field service management software solution. A good one allows organizations to easily categorize all of its details into something more straightforward and manageable. This centralized view of things enables an organization to look at the big picture when it comes to numbers and figures.
Once that’s achieved, the challenge then becomes determining which details to focus on to achieve your organization’s objectives. If you focus on the wrong things, it results in wasted time, money, and resources. The other piece of the puzzle comes in finding a partner to help your organization focus on which of these details is the most important, and making sure your field service management solution does what you need it to do.
Field service management software basics
Correct prioritization is essential in appointment grading and selection. This is one of the details businesses often get wrong.
When appointments are graded and selected correctly, your organization:
- Reduces costs
- Spends more time on-site
- Increases overall capacity
- Sees reduced overlap
- Enjoys faster turn around
On the flip side, when appointments are graded and selected incorrectly, your organization:
- Experiences technician overlap
- Wastes time and money
- Misses additional opportunities to reduce time and costs
- Loses capacity
- Witnesses slower service
In field service management, every ticket created has a value; looking at the wrong details decreases that value. Let’s say, in an effort to increase productivity, your organization focuses only on getting jobs done sooner. Depending on your organization’s objectives, this could be taking you completely in the wrong direction. With the assistance of an experienced field service management solution partner, you will identify the objectives, gain visibility into the appropriate data, and perhaps find that your appointments should be graded to reduce travel, instead. It may seem counterintuitive, but if call centre employees aren’t thinking about how they’re booking, and instead just opting with the first available appointment, you are not functioning at maximum efficiency. Technicians could be wasting time and money driving excessive distances between appointments and in turn, spending less time on-site, which loses money for the organization overall and reduces the quality of customer service.
At the same time, always choosing travel over efficiency can still result in a problem. Appointment grading can change depending on different scenarios involved; due to the uniqueness of every organization, having someone assist your business by creating a customized solution is preferable over endless trial and error.
Who knows your organization better than you?
The right field service management software solution is one that makes sense for your organization. Meaning, it takes into account your leadership, employees, shareholders, and customers. That said, with so many stakeholders involved, ensuring an objective and accurate assessment in a timely fashion can be challenging. So, in order for you to improve your own focus, consider finding a partner who can identify, analyze, and work with you on an individual level. This helps avoid mistakes, saves time, money, and frustration, and keeps your business moving forward.
Once you’re able to focus on the basics of where change is needed, and which details are the most important for your organization’s unique situation, you’re set up to be successful.