Workforce scheduling and dispatching by ClickSoftware

In the world of field service management, ClickSoftware’s workforce scheduling and dispatching capabilities place them among the top performers recognized by the Gartner Magic Quadrant year after year.

Key performance indicators (KPIs) vary from organization to organization; however, maximizing the efficiency of workers in the field, remaining in compliance with regulations and service level agreements (SLAs), and delighting customers remain common objectives for all field service organizations.

Once an organization’s KPIs have been determined, Diabsolut FSM creates a roadmap to align them with ClickSoftware’s scheduling and dispatching tools. We work collaboratively with organizations from launch through to deployment and beyond – directing process improvements and changes and ensuring solutions remain sustainable as needs evolve

Integrating ClickSoftware’s scheduling and dispatching software with the assistance of Diabsolut FSM reaps clear results such as:

• Reduce labor costs
• Eliminate unnecessary overtime
• Minimize the time needed to manage employee schedules
• Increase efficiency and productivity
• Streamline business processes
• Improve customer experience
• Boost customer satisfaction

field service management solution